FPR PLEDGE
What we expect of our contractors
We expect our contractors to honour our pledge to customers and deliver their work with the utmost professionalism.
Deliver high-quality workmanship
Ensure every roof replacement meets or exceeds industry standards with quality materials and professional installation.
Provide transparent pricing
Quote fairly and accurately, never adding hidden fees or inflating costs beyond the agreed project scope.
Communicate proactively
Keep homeowners informed at every stage — from planning through completion — without waiting to be asked.
Respect the homeowner's property
Treat each job site with care, ensuring cleanliness and minimal disruption throughout the project.
Meet agreed timelines
Honor scheduled start and completion dates, notifying customers promptly if delays occur.
Use approved materials only
Install only the materials specified in the project plan unless the homeowner explicitly approves alternatives.
Maintain appropriate licensing
Hold and keep current all licenses, certifications, and insurance required for roofing work in your state.
Honor the warranty
Stand behind your work by honouring any labour warranty offered at the time of the quote.
Act with integrity
Treat all homeowners and FairPriceRoofs staff with honesty, respect, and professionalism at all times.
Resolve disputes fairly
Engage constructively with FairPriceRoof's dispute resolution process and commit to fair outcomes.